I personally do not like Yelp and similar websites, because people are more likely to leave negative reviews than positive ones.I am sick of those customers that keep trashing what we do. I understand that they are sometimes unsatisfied, but come on we never do it on purpose. I did find a way how to fight those customers. There is a websites called
Restaurants Fight Back | Resraurant Review
where we, restaurant people can post reviews of difficult customers. Brilliant right? I love this website, such a great idea to vent out our frustrations sometimes. If you ever need something like this check it out.