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[waiterextraordinaire]

A few years ago in the hockey playoffs there was a very competitive series between the Detroit Red Wings and the Colorado Avalanche and the winner was going on to the Stanley Cup final.

Colorado had some great players as well as the Red Wings. The Red Wings had tied the series up at 3 games a piece and the deciding game was about to take place. Detroit had their great coach Scotty Bowman who ended up winning the most games and Stanley Cups ever of anyone behind the bench.

Scotty was a master at motivating his players and he knew he had to say very little to get his players up for the deciding contest that lay ahead. But what he did do was make a sign on the door to the dressing room that each player saw upon entering the room.

It simply said , "Whatever It Takes."

To finish the story Detroit won that game 7 and went on to win the Stanley Cup.

When we are serving a table , making a sale , fixing a car , or carrying through on a promise we made , we have to do whatever it takes to do it right.

If it is not right then we should do whatever it takes to make it so. You know when I heard about the sign in front of the door and what it said that stuck with me.

In service you have to have that attitude. Despite what kind of person you are serving and the measly tip you may be about to receive we have to do whatever it takes so that we have held up our side of the bargain.

It is not really about who tips how much because in a lot of cases we have no control over that but what we do have control over is our approach to each and every table.

Just do whatever it takes and everything else should take care of itself.

Waiter Extraordinaire